Customer Success Specialist (US)

Leadpages · Minneapolis, Minnesota
Department Leadpages
Employment Type Full-Time Employee
Minimum Experience Mid-level

Leadpages is a marketing-focused website builder product to help our clients generate leads to attract customers. We are a no-code, drag-and-drop platform which is the powerful new wave of online marketing. We are 40 people strong that work closely together, we move fast and enjoy what we do along the way.

At Leadpages, we strive to create an inclusive workplace that upholds the dignity of all people. We value respect and celebrate everyone’s individuality while honouring their unique strengths. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product innovation, diverse products, and a successful business.

Our most recent news is that we were acquired by a Canadian company called Redbrick. Redbrick is the parent organization of a wide portfolio of disruptive digital companies. Headquartered in Victoria, British Columbia.

“Forget about hating Mondays, at Leadpages, there’s a powerful reason behind the work that we do, plenty of opportunities to stretch your skillset, and brilliant, good-hearted people to support you in ‘getting it done.”
        - Madeline, Leadpages

What does a day look like in my role?
As a Customer Success Specialist at Leadpages, you’ll have turbo-charged technical skills, apply critical thinking for the best solutions, and want to work with a fantastic team of people. The ideal candidate for this role is a forward thinker and is always looking to test new ideas and isn't afraid to push the boundaries. Our customers have come to expect that we can solve their issues the first time. We take pride in providing a world-class support experience and are always looking for someone that’s a great fit for our team. We are looking for people who are happy to work a non-traditional workweek. Your work week starts Thursday with Tuesday and Wednesday being your weekend.

We get it: You want to know what you’re signing up for before you apply, right? This is what you need to know: As a Customer Success Specialist, you’ll be responsible for:

  • Resolving customer support tickets through phone, chat, social media, and email interactions.
  • Answering each ticket with empathy and providing app-specific best practices.
  • Maintaining professional and technical knowledge by attending in-house workshops, attending product meetings, and reviewing the knowledge base.
  • Going above and beyond expectations by not only answering the ticket but anticipating the customer’s future needs.
  • Ensuring external and internal customer inquiries are responded to within established timeframes, and technical support service levels are achieved.
  • Meeting our key performance indicators (KPIs) of speed, accuracy, and maintaining overall customer satisfaction.
  • Leveraging our systems and resources available to go further than you thought possible and be the best teammate you can be.
  • Understanding the values and importance of relationships, the success of the customer, and embracing the team aspect.
  • Helping to build our knowledge base of answers to frequently asked questions.

After 1 week you will have:

  • Completed onboarding.
  • Met the team and support staff.
  • Be familiar with the training process.
  • Working on tickets with help from the trainer.

After 1 month you will have:

  • Completed the first phase of training.
  • Entered the apprentice phase.
  • Be familiar with CS policies and procedures.
  • Met other teams and departments within Leadpages.

After 6 months you will have:

  • Graduated from training.
  • Worked on tickets/chats/phone calls from customers.
  • Started to contribute to the team and knowledge base.
  • Started a project within CS to make your own.

Ideally, we would like to see in you:

  • Impeccable grammar, punctuation, with the ability to craft a detailed, well-thought-out email answering technical questions.
  • Experience in some (or all) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) or CRMs (ex. ZenDesk or
  • Experience providing live chat and/or phone support.
  • Experience in CSS or HTML is helpful, but not required.
  • An associate’s degree in computer science or related technology field is helpful.
  • 2+ years in a customer service environment.

What next?
If you’re picking up what we’re putting down, applying is easy as 1, 2, 3.

  1. Apply with your cover letter and a one-page resume.
  2. Take this opportunity to tell us your story in your cover letter and why you’d be a good fit for our team.
  3. Be sure to follow us on Facebook, Linkedin, Twitter, and Instagram for all that is happening and Redbrick and Leadpages!

Thank You

Your application was submitted successfully.

  • Location
    Minneapolis, Minnesota
  • Department
  • Employment Type
    Full-Time Employee
  • Minimum Experience